Raya offers Software as a Service (SaaS) – Cloud Implementation Service the new trend for deploying ERP software in a hosted or on-demand environment.
Unlike the traditional On-Premise ERP projects, the SaaS implementations are faster, relying on the best practices and the latest Oracle technologies. The customers will not have to buy the needed license instead they will rent the license according to a monthly subscription fees.
Modern cloud applications from Oracle help you re-imagine your business. The best-of-breed SaaS applications in Oracle Cloud are integrated with social, mobile, and analytic capabilities to help you deliver the experience the customers expect, the talent to succeed, and the performance the market demands.
Raya has capitalized on its vast experience in several domains and has come up with its own extended solutions such as:

• Raya CX Field Service Solution

  Raya CX Field Service being fully integrated with Oracle Fusion, helps field service industries and departments to achieve the highest level of service effectiveness, full insight to customer machines’ performance & history with the minimum response time and minimum failure for customers’ machines

  Who is it for?

  Companies selling or leasing products to their customers along with warranty or with service level agreements, and customer will often experience problems that require on-site service from a technician, or the service agreement might include a number of field service visits as a preventive maintenance that ensures the 24/7 availability of the sold or leased machines.

  Alleviate Customers’ Frustration with Raya CX Field Service Solution

  Limited insight into the equipment’s operation or the lack of service history or regular maintenance might be contributing to management issues. Unfortunately, when customers have issues, customer service or the help desk aren’t always aligned with field technicians, resulting in multiple internal calls and emails. Additional service delays occur when field service technicians don’t have the appropriate skills or the right parts for the job. Customers become frustrated when promised fixes aren’t made quickly and resort to more calls or emails to customer service or the helpdesk. Meanwhile, management has little insight into field service performance and how to improve productivity. The potential result is a poor customer or experience; negative impact on customer loyalty and company revenue; frustrated field service and customer service teams; and a lack of overall field service effectiveness.
  Raya CX Field Services provides companies with the right tools that will help them manage their warranty contracts or SLA more smoothly and provide prompt support to their clients.

• Solution Components

  -Item Instance and Key numbers details
  -Warranty and Contracts Management
  -Counters Management
  -Service Request and Debrief Optimization
  -Depot repair and Workshop management
  -Spare parts Management
  -Invoicing and Charges accurate calculations
  -Customer Feedback and Surveys
  -Out of the Box Integration with Oracle Fusion

• Raya Time & Labor

  Raya Time and Labor automates the entire time and attendance record-keeping process and provides an intuitive, web-based interface for time entry and approval. It offers a simplified way to submit, review, track and approve timecards. At the same time, it helps you control costs and time worked, consolidate timecard information, and adhere to organizational time management rules.

  Solution components

  -Manage Employees Attendance
  -Define Employees Shifts
  -Time Machine Entry
  -Holiday Calendars
  -Employees Regular Rotation Plans
  -Employees Irregular Rotation Plans
  -Overtime and Penalties
  -People Managements
  -Overtime –Penalties into Payroll

• Raya Added Value

  -Provides up-to-date monitoring of employees attendance by sending daily notifications to the employee and his manager in case of absence, lateness or early leave
  -Provides online monitoring of employee attendance transaction by daily SSHR screen and report of attendance transactions
  -Manages Dual Shift per day to cover the client’s business requirement
  -Manages the irregular employees’ rotation schedules, and easily maintain the employees’ rotation anytime of the business working day
  -Calculates automatically the overtime and deduction
  -Provides easy-to-use screen to time-keepers to manage and approve the overtime and deduction calculated by the system
  -Provides outstanding reports to cover the Time-Keeper requirements

• RIS Subcontracting Solution

  Contracting companies needs a trustable solution to manage the subcontracting process inside its organization. Raya Subcontracting is an end-to-end solution that allows its users to manage subcontract’s terms and documentation, progress payments for subcontractors, in addition to manage retentions, penalties and deductions. Moreover, it provides a seamless co-ordination across the operations, projects and finance department.

• Raya Added Value

  -Subcontract Terms and Documentation
  -Progress Payments for Subcontractors
  -Management of Retentions
  -Penalties and Deductions
  -Co-ordination across the Operations, Projects and Finance Department

• Raya E-tendering Solution

  A Complete Footprint which helps organizations to achieve maximum automation benefits in the tendering process by facilitating tender’s advertisement, management and evaluation.

  Features

  -Limited/General Tender Committee Collaboration
  -Workflow Based Requests
  -(Single Source Requests – Limited Tender Requests – Technical Evaluation Report Requests – Commercial Evaluation Report Requests)
  -Amount Based Approvals
  -Tender Fees Payment Confirmation
  -Customized RFQ Approvals
  -Supplier Quote Withdrawal
  -Supplier Alternate Quote Submission
  -Generation/Submission of Letter(s) of Intent, Letter(s) of Award, Letter(s) of Retraction, Letter(s) of Regret
  -A set of Custom Reports specifically tailored to your business
  -Many More Add-On Features

• Raya Added Value

  -Reduces Overall Cost of the Purchasing Process, Timescale and Risks
  -Enables Centralization of the Tendering & Contracting Processes
  -Enables Effective Data Exchange and Management
  -Provides a Compliant Purchasing Process
  -Provides a User-Friendly Interface
  -Provides more Comprehensive Transactions Recording
  -Creates Conformity and Easy to use Processes