Collaboration Solutions

Introduction

Does your company need strong communication & collaboration internally with employees and externally with stakeholders?
Are you looking for a solution to unify your company’s communication?
Is you company in need of better collaboration n between teams?
Is your company in need of a simple solution to provide easy communication channels at a lower cost?

The way we work together has changed. Your employees, customers, suppliers and business partners are teaming up from all over the world, whenever they want, from any device. RAYA IT, provides consultancy, Design and Implementation for better collaboration in the age of digital transformation.
We help you to design the most beneficial solutions for your business that will bring flexibility and simplicity in your work processes, while eliminating risk, increasing security and maintaining your budget.

Solution
Components

Unified
Communication

Consolidate your communications infrastructure and enable your people and teams to communicate simply with a unified communication solution featuring IP telephony, high definition video, unified messaging, instant messaging and presence, plus much more.

Tele-presence and
Video Conferencing

Raya IT/ Cisco have the Complete Video Conferencing Solution portfolio, Starting from the Mobile apps, Endpoints down to the infrastructure level, not only this but also Cisco provide a lot of APIs for integration with 3rd part Apps and vendors, adding to this cisco solution is all in one consolidated Video Solution that provide several VC infrastructure component into one box.

Contact Center and
Self Services

We believe that your contact center platform should enable your organization to be agile in the way you interact with customers, should deliver a truly connected customer journey across all types of interactions and should be easy to deploy and intuitive to use. Whether you are creating a new contact center or looking to upgrade an existing platform you have grown out of, Raya IT/ Cisco provides you with an effective way to start delivering tomorrow’s customer collaboration today. You simply select the features and options that aligns to your contact center needs and we will design & deploy it for you.

Digital Media
Signage

Digital Media Signage is a solution for creating, managing and deploying digital content. It is a reliable and user-friendly software system that gives marketers and retailers total control over how and where content is played across a network of screens, ensuring relevance to current audiences. We approach each project by focusing on flexible solutions. Our professional customized solutions come with everything you need including solution design, installation assistance, customer service and support options to fit any project requirements. We have the in-house expertise, tools and capabilities to successfully tackle any project, no matter the size or complexity.

IPTV and
Content Delivery

IPTV Solution delivers television services over a local access network (LAN) or the Internet via a communication method called Internet Protocol (IP). These secure packet-switched networks are access agnostic, meaning that all transmitted content including audio, video, text, images, and data, can be viewed on any connected device.
Television services offered through IPTV server technology are subscription based and fall under three broad categories:

Live TV optionally featuring interactivity with the show currently broadcasted.
Time-shifted TV which includes catch-up TV that replays a show from a video streaming server that was broadcasted hours or days earlier.
Video on demand (VOD), which allows subscribers to select and view videos of interest from a catalog, or library. This content -delivered via VOD server technology- is not related to television programming but can include archived recordings of network shows and series, along with movies, educational videos, and independent films

Use Cases

Collaborate with External Organization
Easily share information, interact in real time, and communicate across channels beyond e-mail and telephone.
Help Enable Meetings with Remote Participants
Use web conferencing so employees or customers can attend meetings any time, any where.
Incorporate Video into Meetings
Improve communications, relationships, and productivity by making it easier to meet face-to-face over distance.
Use Team Workspaces to Collaborate
Eliminate organization and geographic boundaries by bringing dispersed groups together in secured virtual rooms.
Provide OmniChannel Customer Service
Move past typical customer-interaction to create more interactive and collaborative relationships.
Support Teleworkers and Branch Offices
Give employees the flexibility to work from multiple locations, more securely and productively.

Raya
Added Value

Being Cisco’s Gold Partner Raya IT provides all Cisco solutions required to implement the right solution for your company by delivering a complete integrated Unified Communication, Video/ Web Conferencing & Contact center solutions.
Our team deliver the Consultancy, Design and Implementation for Raya IT Unified Collaboration & Multimedia portfolio.
We also provide high professional services to revamp/renovate your existing Unified Collaboration and Multimedia equipment to ensure optimal usage of your current solutions.
Reliability hold your meeting regardless of weather, flight delays…etc.
Increase Productivity: less time wasted on the road, less time wasted recovering from the road, and more time spent getting the job done, resolving unexpected problems, having more opportunities to meet with team members and build better working relationships, and making better decisions.
Efficiency Be in two places at the same time.
Improve Employee Morale A lot of traveling can be tiring and your team might be overwhelmed with other meetings & project deliveries.
Save time & money.
Convenience you can easily add key personnel, interns, or a unplanned speaker with the click of a button and at no added cost.